(Customer Care & General Policies)

Last updated: January 14, 2026

This Store Policy summarizes how we communicate, handle orders, and support customers.

1) Customer Support

For questions about products, orders, shipping, or returns, contact:
Email: Support@serenmuse.com

We aim to respond within 1–2 business days.

2) Order Changes

If you need to update your order (address change, cancellation request), email us as soon as possible. Once an order is processed or shipped, we may not be able to make changes.

3) Chargebacks & Fraud Prevention

To protect customers and prevent fraud, we may:

• request additional verification for certain orders,

• cancel orders flagged as high risk,

• decline service in cases of suspected fraud or abuse.

If you have an issue with an order, please contact us first so we can help resolve it.

4) Respectful Use of Content (Wellbeing Disclaimer)

SerenMuse products may include reflective prompts intended for personal growth. They are not a substitute for professional medical, legal, or mental health advice. If you are in crisis or need immediate help, please contact local emergency services or a qualified professional.

5) Pricing & Product Updates

We may adjust pricing, product details, and offerings at any time. Changes will not affect orders already placed.

6) Wholesale & Partnerships

For wholesale or partnership inquiries, contact: Support@serenmuse.com (please include “Wholesale” or “Partnership” in the subject line)